Return Policy

Return & Refund Policy

Quzee – www.quzee.store
Last Updated: November 9, 2026

At Quzee, customer satisfaction is important to us. We aim to provide a smooth, convenient, and reliable shopping experience. Please read our Return & Refund Policy before placing an order.

1. Return Eligibility

Customers may request a return within 7 days of delivery for eligible products if:

• The product received is damaged.
• The product is defective or not functioning properly.
• The wrong product or item was delivered.
• The product received significantly differs from its description on our website.

All return requests are subject to verification and approval.

2. Non-Returnable Products

The following products may not be eligible for return:

• Products damaged due to misuse or improper handling.
• Products showing signs of use, washing, or alteration.
• Products missing original packaging, tags, or accessories where required.
• Products specifically marked as non-returnable.
• Products returned after the applicable return period.

These exclusions do not affect any rights available to customers under applicable consumer protection laws.

3. How to Request a Return

To initiate a return:

1. Contact Quzee customer support within 7 days of delivery.
2. Provide your order ID and reason for the return.
3. Share clear photos or videos of the product if requested.
4. Wait for return approval and instructions.
5. Pack the product securely and follow the instructions provided.

Returns without prior authorization may require additional verification.

4. Refund Policy

Refunds will be processed after the returned product has been received and inspected.

Once approved:

• Prepaid orders will generally be refunded to the original payment method.
• Cash on Delivery orders may be refunded through bank transfer or another agreed payment method.
• Refunds are generally processed within 5–10 business days after approval.

Actual refund timelines may vary depending on the bank or payment provider.

5. Exchange Policy

Exchanges may be offered for eligible products, subject to stock availability.

If the replacement product is unavailable, an appropriate alternative resolution or refund may be provided.

6. Return Shipping Charges

For damaged, defective, or incorrect products, Quzee will arrange or cover return shipping where applicable.

For other approved returns, shipping charges may apply depending on the product and circumstances.

7. Order Cancellation

Customers may request cancellation before their order is dispatched.

Once an order has been shipped, cancellation may not be possible. Please contact customer support for assistance.

Quzee reserves the right to cancel orders due to stock unavailability, pricing errors, or suspected fraudulent activity. Refunds for prepaid cancelled orders will be processed accordingly.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Order ID
• Description of the issue
• Clear photographs or videos of the product and packaging

Our team will review your request and provide an appropriate resolution.

9. Contact Us

For return, refund, or exchange requests:

Brand: Quzee
Website: https://www.quzee.store
Email: [quzeethunder@gmail.com]
Phone/WhatsApp: []

Thank you for shopping with Quzee.

Quzee – Your Everyday Shopping Destination.